I am not sure what you mean by "similar problems", but if you are having trouble getting the record feature or step time entry feature to work, it is usually caused by one of the following:
- an improperly connected MIDI cable (input connected to input, rather than output for example)
- a faulty MIDI cable (try it on other equipment to test it out)
- a misconfigured sound card on the computer (sometimes the wrong drivers are installed, or a device conflict prevents the MIDI input to work correctly)
- a faulty MIDI out port on the keyboard (try it with other equipment to see if that is the problem)
See also:
http://my.noteworthysoftware.com/?topic=99,
http://my.noteworthysoftware.com/?topic=108,
http://my.noteworthysoftware.com/?topic=111,
http://my.noteworthysoftware.com/?topic=118,
http://my.noteworthysoftware.com/?topic=139,
http://my.noteworthysoftware.com/?topic=147,
http://my.noteworthysoftware.com/?topic=233,
http://my.noteworthysoftware.com/?topic=266,
http://my.noteworthysoftware.com/?topic=312,
http://my.noteworthysoftware.com/?topic=418,
http://my.noteworthysoftware.com/?topic=457,
http://my.noteworthysoftware.com/?topic=718